📥 Template Library
All templates are free to download and use in any organisation. They are platform-agnostic, ITIL 4 aligned, and designed to be immediately usable without customisation — though all fields can be adapted to your environment.
Excel Templates
Ready-to-use spreadsheet templates with pre-built formulas, validation, and formatting.
| Template | Description | Sections | Download |
|---|---|---|---|
| Incident Report | Log and track incidents with priority, SLA, MTTR, and trend analysis | Incident Log, Priority Matrix, SLA Tracker, Monthly Summary | ⬇ Download |
| Change Register | Track all change requests with risk assessment, approval status, and outcomes | Change Log, Risk Scoring, CAB Decisions, Monthly Report | ⬇ Download |
| Problem Register | Manage the full problem lifecycle with RCA tracking and KEDB status | Problem Log, RCA Tracker, Known Error Register, Trends | ⬇ Download |
| SLA Tracker | Monitor SLA compliance across multiple services and priorities | SLA Definitions, Monthly Compliance, Breach Log, CSAT | ⬇ Download |
| CMDB Audit Sheet | Audit CMDB accuracy with CI validation and discrepancy tracking | CI Inventory, Audit Results, Discrepancies, Action Plan | ⬇ Download |
| ITIL Implementation Tracker | Track ITIL 4 practice adoption across all 34 practices | Maturity Assessment, Action Plan, Progress Tracker, KPIs | ⬇ Download |
| Risk Register | Security and operational risk management with treatment tracking | Risk Log, Heat Map, Treatment Plan, Review Schedule | ⬇ Download |
| Bug Tracking Register | QA and testing defect management with severity and priority | Bug Log, Severity Matrix, Sprint Tracker, Release Summary | ⬇ Download |
| Weekly Test Report | Automated weekly testing summary with pass/fail trends | Test Execution, Pass Rate, Defect Summary, Trend Chart | ⬇ Download |
| DR Asset Register | Disaster recovery asset inventory with RTO/RPO and tier classification | Asset Inventory, DR Tiers, Recovery Contacts, Test Log | ⬇ Download |
Word Templates
Professional Microsoft Word documents ready to customise for your organisation.
| Template | Description | Pages | Download |
|---|---|---|---|
| Service Charter | Defines a new IT service: scope, SLAs, responsibilities, support model, and governance | 8–10 pages | ⬇ Download |
| Disaster Recovery Plan | Complete DRP with BIA summary, RTO/RPO targets, failover procedures, contact directory | 15–20 pages | ⬇ Download |
| Incident Procedure | Step-by-step incident response procedure for L1/L2 agents with escalation paths | 6–8 pages | ⬇ Download |
| Cybersecurity Checklist | ISO 27001 aligned security controls checklist for IT infrastructure audits | 8–10 pages | ⬇ Download |
| RACI Matrix | Customisable RACI template for any ITSM process with blank and example versions | 4–6 pages | ⬇ Download |
| Knowledge Management Process | Knowledge lifecycle process document: capture, review, publish, retire | 6–8 pages | ⬇ Download |
How to Use These Templates
Excel Templates
- Download the
.xlsxfile - Enable editing if prompted by Excel
- Fill in the Configuration tab first (organisation name, SLA definitions, team names)
- The main working sheets reference configuration automatically
- All formulas are unlocked and can be modified to fit your environment
Word Templates
- Download the
.docxfile - Press
Ctrl+H(Find & Replace) to replace placeholder text:[ORGANISATION]→ Your company name[DATE]→ Current date[OWNER]→ Process owner name
- Fill in the pre-structured sections with your specific content
- All tables and sections can be added, removed, or reordered
Template by ITSM Domain
| Domain | Excel Templates | Word Templates |
|---|---|---|
| Security Management | Risk Register | Cybersecurity Checklist, RACI Matrix |
| ITIL 4 & 5 Practices | ITIL Implementation Tracker | RACI Matrix, Knowledge Management Process |
| IT Service Management | SLA Tracker, CMDB Audit | Service Charter, RACI Matrix |
| Incident Management | Incident Report | Incident Procedure, RACI Matrix |
| Change Management | Change Register | RACI Matrix |
| Problem Management | Problem Register | Knowledge Management Process, RACI Matrix |
| Disaster Recovery | DR Asset Register | Disaster Recovery Plan, RACI Matrix |
| Testing Toolkit | Bug Tracking, Weekly Test Report | RACI Matrix |
Request a Custom Template
Need a template not listed here? Contact Digital Kimya (opens in a new tab) to request a custom ITSM template tailored to your platform, process, or regulatory framework.
All templates are provided free of charge for commercial and non-commercial use. Digital Kimya (opens in a new tab) — ITSM & ITIL consultancy across MENA and Europe.