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Digital Kimya Knowledge Base

Practical ITSM & ITIL 4/5 knowledge — ITIL practices, downloadable templates, platform implementation guides and AI service management for practitioners across MENA & Europe.

Knowledge Map

10ITIL Sections
6Industries
43MDX Pages
10Excel Templates
6Word Templates
7ITSM Platforms
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Service Value System
ITIL 5 · Digital Kimya KB
PlanImproveEngageDesignDeliver
Knowledge organised by ITIL 5 Service Value Chain activity
📐 ITIL 5 framework: Content is mapped to the five Service Value Chain activities (Plan · Improve · Engage · Design & Transition · Obtain/Build · Deliver & Support), the four dimensions model, and the emerging capability domains introduced in ITIL 5 including AI augmentation, ecosystem thinking, and sustainability integration.

About this knowledge base

Maintained by Digital Kimya (opens in a new tab) — ITSM & ITIL consulting across MENA and Europe. Content is written by practitioners with 10+ years of field experience in government, telecom, banking, and energy sectors.

Each section follows the same structure: People & Roles → Process & Workflows → Tools & Platforms, with downloadable Excel and Word templates for every domain.

All content is aligned to ITIL 4 and the emerging ITIL 5 capability domains, covering AI augmentation, predictive reliability, and ecosystem service management.

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