🏢 Industries
Each industry has its own regulatory constraints, risk profile, and operational culture. Generic ITIL theory is not enough — this section provides industry-specific playbooks covering the full journey from Business Services down to infrastructure, with concrete use cases.
What Each Playbook Covers
| Section | Content |
|---|---|
| Service Architecture | Business → Technical → App → Infra layer map |
| ITIL Implementation Journey | Assessment → Design → Deploy → Improve |
| Key Use Cases | BCP, DR, Incident & Impact, Compliance, ITAM, On/Offboarding |
| Cost Showback | CapEx/OpEx attribution by business unit or service |
| Tool Selection | Platform recommendation by market, skills & budget |
Industries Covered
🏦 Banking & Financial Services🏛️ Government & Public Sector📡 Telecommunications⚡ Energy & Utilities🏥 Healthcare & Life Sciences🏭 Manufacturing & Industry 4.0
Why Industry-Specific ITSM Matters
A government ministry and a trading bank both run ITSM — but their priorities diverge sharply:
- A bank needs zero-downtime trading systems, DORA-compliant incident reporting, and automated change freeze around market closings
- A hospital needs patient-safe incident prioritisation, medical device ITAM, and HDS-compliant data handling
- A telco needs CMDB at network scale (millions of CIs), SLA per customer segment, and change management on live 5G networks
These playbooks translate ITIL 4 and ITIL 5 principles into decisions your team can act on immediately.
Part of the Digital Kimya (opens in a new tab) ITSM Knowledge Base.