👥 People & Roles — Disaster Recovery
Core Roles
ITSCM Manager (IT Service Continuity Manager)
- Owns the ITSCM practice and all continuity plans
- Conducts and updates Business Impact Analyses annually
- Manages DR plan documentation and testing schedule
- Interfaces with the Business Continuity Manager (BCM)
- Reports continuity posture and test results to CIO and Board
DR Coordinator
- Coordinates day-to-day DR readiness activities
- Maintains DR runbooks and contact lists
- Schedules and coordinates DR tests and exercises
- Tracks action items from DR test findings
- Manages DR environment configuration and documentation
Crisis Manager / Incident Commander
- Activated during a declared disaster or major service disruption
- Makes executive decisions on failover activation
- Coordinates communication to executive team, board, and customers
- Chairs crisis bridge calls
- Declares end of crisis and initiates failback
Technical Recovery Team Leads
- Infrastructure Lead: servers, storage, networking, cloud resources
- Application Lead: database recovery, application tier restoration
- Network/Security Lead: WAN failover, VPN, DNS, firewall rules
- End-User Computing Lead: user access, VDI, remote connectivity
Business Continuity Manager (interfacing)
- Coordinates non-IT aspects of business continuity
- Manages manual workarounds for business processes during IT outage
- Interfaces with ITSCM Manager for integrated plans
Vendor/Supplier Manager (interfacing)
- Manages DR-related contracts with ISPs, cloud providers, colocation facilities
- Invokes vendor SLAs during declared disasters
RACI Matrix
| Activity | ITSCM Mgr | DR Coordinator | Crisis Manager | Tech Leads | BCM |
|---|---|---|---|---|---|
| BIA execution | A | R | I | C | C |
| DR plan creation | A | R | I | C | C |
| DR test planning | A | R | I | C | C |
| DR test execution | C | R | I | A | I |
| Disaster declaration | C | C | A | I | C |
| Failover activation | C | C | A | R | I |
| Executive communication | I | I | A/R | I | C |
| Failback planning | A | R | C | R | C |
| DR plan update | A | R | I | C | I |
R = Responsible · A = Accountable · C = Consulted · I = Informed
Skills & Certifications
| Role | Key Skills | Certifications |
|---|---|---|
| ITSCM Manager | BIA, BCP/DRP, risk management | CBCI, ISO 22301 LA, ITIL 4 MP |
| DR Coordinator | Technical documentation, testing, coordination | CBCP, DRCS |
| Crisis Manager | Crisis communication, decision under pressure | ISO 22301, ITIL 4 |
| Technical Leads | Platform-specific DR (AWS, Azure, VMware) | AWS DAS, Azure DR, VCDR |
Downloadable Resources
| Resource | Format | Download |
|---|---|---|
| DR Asset Register | Excel | ⬇ Download |
| Disaster Recovery Plan | Word | ⬇ Download |
| RACI Matrix | Word | ⬇ Download |
← Back to Disaster Recovery